Those interested in seeing up close and personal how a regional dispatch center works are invited to attend a special demonstration of regional applications  on Wednesday January 14, 2015.  Hosted by Norton Fire Department at their training center at 3380 Greenwich Rd., the presentation includes breakfast, a guided tour and overview of Sundance's mutlifaceted regional dispatch software.  Plan on attending!  Email invitations will be sent out soon!


What a great turnout for our Users Group meeting October 15th at Brecksville Community Center!  Thank you for taking the time to attend.  It is a great opportunity for us to highlight the improvements we are making to our applications as well as gather feedback from our experienced users.  

Remember to call Dennis to talk about the Google Maps Plus upgrade for your AVL applications...




Read About our Past and Upcoming Users Group Meetings and Technology Summits

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Aurora PD is Online

Aurora Ohio Police Department is online!  Dispatchers and officers now have access to state of the art communications with Sundance CAD, RMS, Mobile Data and AVL.  The staff at Sundance has been busy working with Aurora PD personnel over the past month in setup and training.  The Aurora Police Department selected Sundance Systems suite of software applications because of the inherent seamless flow of information that increases efficiency and decreases duplicate data entry.  Built on the latest and greatest Microsoft technology platforms, Sundance programs are easy to maneuver, maintain and update.  We welcome Aurora PD to our family of law enforcement and safety service agencies!  We look forward to many years of a valued partnership. 

Premier EMS of Texas Purchases Sundance EMS CAD


Premier EMS of San Antonio, Texas has joined the growing family of nationwide Sundance EMS CAD customers this month.  The hosted computer aided dispatch application schedules, dispatches and tracks ambulances at the click of a mouse.  According to Premier's website "Premier EMS is a family owned organization that was founded on the premise that communities and businesses could benefit from innovative ways of delivering medical transportation services."  Welcome aboard Premier! To learn more about Sundance EMS CAD, click here.

Victory EMS goes online with Sundance CAD

Sundance Systems and WebMedic Pro bring Victory EMS online with CAD.  We welcome Victory EMS to our growing list of ambulance dispatch agencies utilizing our CAD software.  The joint partnership between Sundance and WebMedic Pro brings the very best available dispatch  and the highly esteemed electronic patient reporting software together in one package tailored to EMS needs.  Glad to have you aboard Victory EMS!!

To learn more about the strategic partnership between Sundance and WebMedic pro click here.

Aurora Joins Sundance Family

Sundance Systems is proud to welcome Aurora, Ohio to it's family of law enforcement software clients.  The Portage County city of 15,500 has selected Sundance CAD, RMS, AVL and Mobile Data to assist them in protecting their citizenry.  Welcome Aurora!!!

Sundance completes interface to Emergency Reporting Systems

Sundance implements new interface from our CAD application to Emergency Reporting Systems. (http://www.emergencyreporting.com/) From Emergency Reporting’s website: “Emergency Reporting makes fire and EMS reporting and records management easy. We provide users with powerful features, in-depth support, and easy-to-use web and mobile apps. Emergency Reporting leads the industry in speed, accuracy, and ease of reporting.”


Sundance Systems offers uploads to Cuyahoga County REDDS (formerly CRIS), County Jail and County Prosecutors Office?  Saving time and duplication efforts as well as adhering to state law enforcement data upload guidelines, Sundance makes reporting quick and easy.



New Applications


Henschen Court Software

Another smooth interface written! Sundance Systems has just completed their latest interface to third party software to eliminate duplicate data entry for their clients.  The new interface with Henschen and Associates Court Software package will allow the smooth transfer of data and reports from the Garfield Hts. PD’s Sundance records program to their current court application electronically, eliminating the need for duplicate entry and the accompanying risk of error.  This is just another example of our commitment to making our customers’ systems the most efficient and trustworthy applications available. 

With the use of Sundance E-Tickets, Garfield Heights Police now have the tools to document offenses and transfer critical information to each level of the criminal justice system smoothly.  Sundance Systems is proud to add the Henschen interface to our available repertoire for law enforcement software.


Emergency Reporting Software Interface

Sundance engineers have completed an interface to Emergency Reporting software for subscribing CAD and RMS users.  Sundance's software will now seamlessly transfer critical incident information to the NFIRS reporting application.  This is just another example of how Sundance is always working to reduce the data entry workload of our safety services.


EMS Charts Interface

Cuyahoga County Fire Departments are becoming more efficient with the addition of Sundance Systems EMS Charts interface.  The prevaling use of EMS Charts by local hospitals prompted Sundance to develope the interface to assist local Fire Departments in quickening data transfer and minimizing duplicate data entries. 

Sundance bridges the information gap between Sundance  CAD and EMS charts with the newly released interface. Because EMS Charts "suite of products enables you to rapidly acquire and disseminate data to external organizations and 3rd party software" Sundance engineers were able to sync data paths for smooth and rapid dissemination. 

The interface is available to all Sundance customers for a minimal one time up front cost  per department along with a small yearly maintanance fee.  For more information call Dennis Withem at 216-328-8551 or email Sundance at Withemd@sundance-sys.com.



Tablet Based CAD

Cut your mobile communication expenses with Sundance tablet friendly CAD!  At 1/6 the price of rugged laptops, Windows tablets can keep your mobile officers and detectives linked into your system in real time.  Lightweight and portable, the tablets provide reliable database access when offsite. To learn more about how Sundance CAD can link your staff anytime and any place, call us at 216-328-8551 or email us at withemd@sundance-sys.com!



Online CAD/RMS

2012 Brings revisions to the acclaimed Sundance CAD and RMS applications!  With OnlineCAD/RMS Sundance Systems takes to the cloud for a quick, efficient and cost effective law enforcement tool.  To read more about OnlineCAD/RMS, click here.



Sundance Regional Dispatch - Police, Fire or EMS Sundance Regional Dispatch software allows agencies to combine dispatch functions under one software umbrella. SRD combines regional dispatch with mobile emergency dispatch. These powerful technologies allow dispatch centers to handle calls for service more effectively. Communication centers can now manage calls for multiple agencies, even in different jurisdictions. SRD employs a rule based system for determining dispatch priorities and which units should be dispatched to calls. Combined with mobile computing systems the information that used to be radioed to police and fire vehicles can be transferred to waiting units seamlessly. This increases the effectiveness of dispatchers and safety service professionals.

Computer Aided Dispatch - Police, Fire or EMS - COMS Dispatch is feature rich, easy-to-use and has an open architecture. Perfectly designed for any size department, 2 units to 200, this powerful tool can be the central component of any public safety answering point. The COMS Dispatch module (CAD) shares databases with both the Personnel and Records modules to provide intelligent, rules based control for dispatch management.

Records Management - Windows-based screens make data entry and reporting easy, clear and concise. Custom data labels for charge codes and unlimited data elements allow you to customize what data is collected by report and how it is displayed and reported. Use of the Master Index for names, address, vehicle and property simplify report completion.

Mobile Data Terminal - Police, Fire or EMS - Directly integrates with Sundance CAD to allow for Silent Dispatch and Self-Initiated calls. Works over cellular or radio modems that support TCP/IP protocol. Allows for the Completion of Incident, Traffic and Citations at the scene.

Jail Management - Jail management has never been easier. The Jail module provides management tools and reporting specifically designed for modern Law Enforcement. Integrates with Sundance RMS and CAD.

Online Public Records - Post Police, Sheriff and law enforcement Incident and Accident reports online for the public. Eliminate the time consuming processes of finding and processing public records requests. Online posting allows for the public and news organizations to have access 24 by 7. Free up records clerks and dispatchers to do more important tasks. View our Online Records page and Contact us today!

What our customers have to say

 "Back in 2002, we went from typewriters and carbon paper to a state of the art CAD/RMS system after awarding our dispatch software contract to Sundance Systems.  Since then we have been on the leading edge of technology for CAD/RMS.  Sundance Systems has been nothing but responsive to our suggestions and comments and have tailored a system to the needs of Rocky River Police Department.  Their customer service is by far the tops in the industry.  The minor issues we have encountered have been quickly and professionally resolved.  The Sundance staff is extremely attentive to our needs.  With the integration of the LES softare my officers can do everything from their cruisers, making our mission that much more efficient.  With criminals on top of their game in trying to outwit the Police, Sundance Systems is on top of their game by giving us the most up to date tools to fight back.  Job well done Sundance!"

 Chief Kelly Stillman
Rocky River, Ohio Police Department

"Sundance Systems has proven to be an excellent solution for our community's public safety records management needs.  Integration between RMS, CAD and MDT's has been beneficial to the delivery of police and fire services."

Chief Michael McNeely
Bath, Ohio Police Department

To view more customer comments, click here.


AVL: Automatic Vehicle Location - Police, Fire or EMS Automatic Vehicle Location Systems (AVL) is quickly becoming a standard tool for Police, Fire and EMS. When seconds count, having updated vehicle location information makes all the difference. When an officer safety situation occurs, officer location becomes top priority. With our AVL system each vehicle and dispatcher can see the exact location of all officers involved.



  • Animal Control System
  • AVL System
  • False Alarm Billing
  • Public Records Online
  • Service Department Software

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CAD enhancement

Status Monitor Enhancement to CAD system

  • Track Units
  • View available vehicles
  • View active CAD calls

Current Sundance customers

Download By Clicking Here

And Another thing...

Speech Recognition software may already be installed on your pc.  According to Dennis Withem, President of Sundance Systems, Microsoft includes speech recognition technology on all Vista and Windows 7 operating systems.  Even Windows XP provides a downloadable program to enable voice recognition. 

How does this help safety service departments?  Imagine being able to listen to chatted instructions from dispatchers instead of having to take your eyes off the road while driving to a call site.  Text to speech adds yet another layer of safety for police officers and firefighters.  Speech dictation is an added bonus in completing incident reports with an average 95% accuracy (and spell check too!). 

Topping all of this off, IT IS FREE!  You have already paid for it in your operating system. 

To learn more about how to access your voice recognition software, click here.


Sundance Systems Inc.
8001 Sweet Valley Dr.
Valley View, OH 44125
Phone: (216) 328-8551
Fax: (216) 328-0854
Copyright 2009 by Sundance Systems Inc. -
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