Sundance Regional Dispatch software allows agencies to combine dispatch functions under one software umbrella. SRD combines regional dispatch with mobile emergency dispatch. These powerful technologies allow dispatch centers to handle calls for service more effectively. Communication centers can now manage calls for multiple agencies, even in different jurisdictions. SRD employs a rule based system for determining dispatch priorities and which units should be dispatched to calls. Combined with mobile computing systems the information that used to be radioed to police and fire vehicles can be transferred to waiting units seamlessly. This increases the effectiveness of dispatchers and safety service professionals.
Sundance’s dispatch software COMS is at the heart of our Regional Dispatch system. COMS allow users to manage multiple agencies and their police and fire resources. COMS works with MABAS (Mutual Aid Box Alarm System) to help dispatchers better coordinate agencies response to emergencies. Emergency resource management is handled effortlessly in COMS. Units can be dispatched to emergencies according to nature of the call, location of the call and availability. Sundance’s unit fall over routines allow for back ups to be suggested in the case of a unit is not available.
Vehicle communication and messaging is a key component of our Regional Dispatch system. Information about call location, warnings, history and dispatcher notes are automatically sent to units that have been dispatched. This helps dispatchers manage calls from the dispatch center while reducing radio traffic. Units can acknowledge calls received and maintain their own times and information. Our integrated system also allows individual agencies the ability to monitor and manage units remotely. A call status grid with an integrated map that is updated real time gives each agency a detailed overview of emergency status.