SRD: Sundance Regional Dispatch

Sundance Regional Dispatch software allows agencies to combine dispatch functions under one software umbrella. SRD combines regional dispatch with mobile emergency dispatch. These powerful technologies allow dispatch centers to handle calls for service more effectively. Communication centers can now manage calls for multiple agencies, even in different jurisdictions. SRD employs a rule based system for determining dispatch priorities and which units should be dispatched to calls. Combined with mobile computing systems the information that used to be radioed to police and fire vehicles can be transferred to waiting units seamlessly. This increases the effectiveness of dispatchers and safety service professionals.

 Sundance’s dispatch software COMS is at the heart of our Regional Dispatch system. COMS allow users to manage multiple agencies and their police and fire resources. COMS works with MABAS (Mutual Aid Box Alarm System) to help dispatchers better coordinate agencies response to emergencies. Emergency resource management is handled effortlessly in COMS. Units can be dispatched to emergencies according to nature of the call, location of the call and availability. Sundance’s unit fall over routines allow for back ups to be suggested in the case of a unit is not available.

Vehicle communication and messaging is a key component of our Regional Dispatch system. Information about call location, warnings, history and dispatcher notes are automatically sent to units that have been dispatched. This helps dispatchers manage calls from the dispatch center while reducing radio traffic. Units can acknowledge calls received and maintain their own times and information. Our integrated system also allows individual agencies the ability to monitor and manage units remotely. A call status grid with an integrated map that is updated real time gives each agency a detailed overview of emergency status.

     
System Highlights
CAD
  • User selectable input between keyboard, mouse and/or touch screen
  • Recall units to calls using one mouse click
  • Stack calls on units
  • Calls ordered by priority and color coded
  • Unit recommendation by zone or address
  • Geo coding by address range or business names
  • Interface to mobile computers
  • Automatic alerts by unit, address, names, location, caller number, Call Types and more....
  • Track multiple shifts and multiple jurisdictions
  • E911 interface automatically pulls in caller ANI/ALI information
  • Call policy checks and alerts with online and interactive policy guides
  • MABAS supported with built in escalation
  • Page directly from dispatch screens
  • Call types can trigger automatic paging
  • Fire records interface
  • Shift Briefing notes can be enabled and tracked per dispatcher
Mobile
  • Search in State, BMV, Data Sharing, CCH or local databases
  • Searches: Name, Plate, SSN, OLN, Address, Physical, VIN, Article, CCH, BMV and adhoc State queries
  • Brings back BMV Photos
  • Works with card swipe devices to take data directly off of driver's license
  • Search results are integrated on one screen for easy viewing
  • Integrates with in-house warnings, special attentions, call history and in-house warrants
  • Integrates with CAD system for silent dispatch and self-initiated calls
  • Chat system, with alerts and chat broadcast
  • Dynamic call log entries can be sent to mobiles automatically. As more information is taken from the caller, the information is sent to the mobile system automatically.
  • History screen shows history of searches since user was loggged on
  • Mapping interface
  • Broadcast alerts can be sent out when agency defined keywords are triggerd in State searches
  • Allows for unlimited plates names to be entered into the dispatch screen
  • Units can timestamp Enroute, OnScene, Clear etc
  • Call disposition can be entered directly from car - spell checking enabled
     
Address
Sundance Systems Inc.
8001 Sweet Valley Dr.
Valley View, OH 44125
Phone: (216) 328-8551
Fax: (216) 328-0854
 
Google+
     
Copyright 2009 by Sundance Systems Inc. -
Privacy Statement | Terms Of Use