Sundance RMA Software

RMA Software

RMA or RGA turn around can make or break your overall customer service rating with your current customers. Nothing angers a customer more than when there is a problem with a product ,and it takes too long to get a replacement. Having the ability to track product returns by lot number and type can help a company trace production problems before they become major.

Sundance Systems Inc. has created a database application to help companies manage their product returns and meet ISO compliancy. Returns are normally handled by many different departments in a company, being able to track the time spent at each stage of handling takes a networked database application that can handle multiple users.

Demo Serial Number: 111111-111111-111111-111111

Download Returns Demo

Please contact me for additional information or with any questions:
   Dennis Withem
   216.328.8551
   withemd@sundance-sys.com

System Highlights

• Integrated RMA status monitors help manage RMA lifecycle
• Computer generated RMA number
• Integrated customer database
• Multi-level status codes
• Memo fields per status
• Track multiple product returns by a single RMA number
• Track RMA status by dates
• Unlimited customer complaints
• Unlimited customer contact tracking per RMA number
• Track lot number and product type
• Pop-up warnings when multiple products are returned in the same lot
• Lifecycle report shows turnaround time from RMA creation to shipping
• Statistical reports show returns by lot no and product type
• Works with MS Access or SQL Server
• Track repair costs, labor and parts
• Print work orders and cost estimates
• Generates faxable customer approval sheets
• Email notification capabilities
• Website integration with client server version
• Customization available (e.g., interfacing with accounting software)
• Fields can be customized by user